Terms and Conditions

I. Application of These Terms and Conditions

These Terms govern your relationship with gloot Pilates, including your use of our studio(s), website, services, memberships, class packs, events, sauna sessions, and related products. By accessing or using any part of our services, you agree to these Terms.

II. Arbitration Agreement and Class Action Waiver

A. Informal Dispute Resolution

gloot Pilates aims to resolve issues promptly and respectfully. Please email info@glootpilates.com with your name, a description of the issue, and your desired resolution.

B. Arbitration Agreement

By agreeing to these Terms, all disputes will be resolved through binding arbitration, governed by the Federal Arbitration Act and administered by the American Arbitration Association under its Consumer Arbitration Rules.

C. Class Action Waiver

Disputes will be resolved individually, not on a class or collective basis. If this waiver is found unenforceable, the arbitration agreement will be void to the extent required by law, and the dispute will be resolved in court.

D. Definition of Dispute

“Dispute” includes any disagreement related to your relationship with gloot Pilates, including use of the studio, Pilates classes, sauna sessions, memberships, class packs, purchases, and services.

III. Studio Usage Policies

A. Use of Facilities by Minors

Clients under 18 must have parent or guardian consent. For group Reformer classes, clients must be at least 16 and either accompanied by a parent or guardian or have written consent on file.

B. Reservations, Classes, and Gift Cards

• Reservations require pre-purchased credits or memberships.
• Gift cards do not expire but are non-refundable once applied.
• Pricing may change; existing credits retain value until expiration.
• Unpaid balances may result in account suspension.

C. Purchase Refund and Cancellation Policies

Class & Session Packages: All payments are non-refundable. Single classes and sessions, class and session packages, monthly passes, and memberships are non-transferable.

Memberships: Membership fees are non-refundable. Commitment memberships may not be canceled until the commitment term ends. All cancellation requests must be submitted to info@glootpilates.com at least 5 days before the next billing date.

Membership Pauses: Recurring Pilates and sauna memberships may be paused once for up to 30 days during the contract cycle due to medical or travel needs. Requests must be submitted by email to info@glootpilates.com.

D. Class Attendance and Waitlists

• Please arrive before the scheduled start of class. If you are not present when class begins and a waitlisted client is present, your spot may be released to that client. The 10 minute grace period does not guarantee that your reserved spot will be held.
• If no waitlisted client is present, you may be admitted up to 10 minutes after the scheduled start of class, at the instructor’s discretion. Clients arriving more than 10 minutes late will not be admitted.
• Waitlist reservations should be treated as confirmed bookings. If you are added to a class from the waitlist, all standard cancellation and no-show policies apply.

E. Pilates Class Cancellation Policy

• Cancel at least 12 hours before class to avoid applicable penalties.

Late Cancel Fee:

• $20

No-Show Fee:

• $25

F. Sauna Session Cancellation Policy

• Cancel at least 12 hours before your session to avoid applicable penalties.

Late Cancel Fee:

• $20

No-Show Fee:

• $25

G. Instructor Schedule Changes

Instructors and classes are subject to change without notice. Please visit our class schedule for updates.

H. Pricing

Pricing is subject to change based on demand.

IV. Payment and Expiration

A. Payment Methods

We accept Visa, MasterCard, Discover, and American Express. Cash is not accepted. Monthly memberships renew automatically unless canceled in accordance with these Terms.

B. Class and Session Expirations

Class and sauna packages have expiration dates, which are clearly stated at the time of purchase. One month is defined as 30 consecutive calendar days.

V. Intellectual Property Rights

All content on the gloot Pilates website and all gloot Pilates branding are owned by gloot Pilates. Unauthorized use is prohibited.

VI. Additional Studio Policies

A. Waiver Requirements

Participation may require signing a liability waiver before your first class or sauna session.

B. Commitment Membership Agreement

All memberships, including 4-month and 3-month memberships, are subject to a separate membership agreement. If there is any conflict, the membership agreement controls.

C. Personal Belongings

We are not responsible for lost, stolen, or damaged personal items.

D. Schedule Changes and Closures

Classes and services may be modified or canceled due to emergencies, power outages, repairs, instructor illness, or other circumstances.

VII. Privacy Compliance

gloot Pilates complies with applicable state privacy laws, including the California Consumer Privacy Act where applicable. California residents may have rights to access, correct, or delete certain personal information, request information about certain data practices, and exercise other rights provided by law.

gloot Pilates does not sell personal information. For more information, please review our Privacy Policy or email info@glootpilates.com.

VIII. Contact Information

If you have any questions regarding these Terms, please contact us:

• info@glootpilates.com