Refund & Return Policy

This Refund & Return Policy applies to purchases made through gloot Pilates, including merchandise, class credits, memberships, and related studio services.

I. Merchandise Returns & Exchanges

At this time, gloot Pilates is not accepting merchandise returns or exchanges. All merchandise sales are final.

II. Class Credits

Refunds on credit packages are available only if no classes have been reserved, including waitlist holds, and the request is submitted within 5 days of purchase.

III. Memberships

Membership fees are non-refundable. Cancellation requests must be submitted at least 5 days before the next billing date.

Recurring Pilates and sauna memberships may be paused once for up to 30 days during the contract cycle due to medical or travel needs. Pause requests must be submitted by email.

IV. Late Cancel & No-Show Fees

Late cancellations made less than 12 hours before class or session, and no-shows, are subject to the following fees:

  • Late Cancel Fee: $20
  • No-Show Fee: $25

Fees may be waived at our discretion in cases of illness or emergency. Please contact the studio if you believe an exception may apply.

V. Questions Regarding Your Order?

If you have questions about a purchase, refund, return, or account charge, please contact us: